Digital Service Desk

Is incident management an impossible mission?

Each answer at a technology support desk must offer the precise solution.

A tailor-made service desk consolidates the prestige of an organization with each of its users.

How do we make it happen?

We design

a scheme of attention in mobility, transactionality, security and rapid response.

We train

your staff to master better practices: Scrum, ITIL, Desing Thinking and Management 3.0 .

We establish

improvement initiatives that allow you to implement AI tools in the AWS cloud.

Experience and innovation

Strong results

By making use of agile methodologies and having certifications in the best practices in the market.

Knowledge transfer

We create an environment for constant training of personnel, strengthening their baggage of innovation.

We make it happen

We do this through processes such as ISO 20000-2018, ISO 27001-2013, COBIT v5, ITIL v3 and v4, as well as CMMI level M5.

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Thus, with the improvement of processes and software engineering, Itera provides your company with a differentiating ingredient: the fact of articulating and strengthening the capacity of the staff. With this, you will have all the necessary elements to deliver a valuable service to each client.