{"id":24237,"date":"2021-04-05T21:24:08","date_gmt":"2021-04-06T02:24:08","guid":{"rendered":"https:\/\/iteraprocess.com\/2021\/04\/05\/how-can-you-improve-the-customer-experience-through-a-smart-contact-center\/"},"modified":"2025-03-05T19:11:07","modified_gmt":"2025-03-06T00:11:07","slug":"how-can-you-improve-the-customer-experience-through-a-smart-contact-center","status":"publish","type":"post","link":"https:\/\/iteraprocess.com\/en\/2021\/04\/05\/how-can-you-improve-the-customer-experience-through-a-smart-contact-center\/","title":{"rendered":"How can you improve the customer experience through a Smart Contact Center?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24237\" class=\"elementor elementor-24237 elementor-19301\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-139ef2f e-con-full e-flex e-con e-parent\" data-id=\"139ef2f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-61c3724 e-con-full custom-breadcrumbs-content e-flex e-con e-child\" data-id=\"61c3724\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a9d0ca elementor-widget__width-auto custom-breadcrumbs elementor-widget elementor-widget-text-editor\" data-id=\"0a9d0ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><a href=\"\/\">Home<\/a><\/li>\n<li><a href=\"https:\/\/iteraprocess.com\/en\/blog\/\">Blog<\/a><\/li>\n<li>Data Analysis and Business Intelligence<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a2bc44 elementor-widget elementor-widget-text-editor\" data-id=\"6a2bc44\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h1 class=\"header_title title_small\"><span class=\"title_a\">How can you improve the customer experience<\/span><span class=\"title_b\">through a Smart Contact Center?<\/span><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9701f50 e-flex e-con-boxed e-con e-parent\" data-id=\"9701f50\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4bd1a8 elementor-widget elementor-widget-html\" data-id=\"e4bd1a8\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sidebar_mobile_trigger\"><\/div>\n\n<script>\n    jQuery(document).ready(function() {\n        jQuery('.sidebar_mobile_trigger').on('click',function(){\n            jQuery('.sidebar_mobile').toggleClass('active');\n        })        \n    })\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7699d0 e-con-full e-flex e-con e-child\" data-id=\"a7699d0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be576bd elementor-widget elementor-widget-image\" data-id=\"be576bd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1312\" height=\"402\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2021\/04\/44_1.png\" class=\"attachment-full size-full wp-image-19311\" alt=\"\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2021\/04\/44_1.png 1312w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2021\/04\/44_1-300x92.png 300w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2021\/04\/44_1-1024x314.png 1024w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2021\/04\/44_1-768x235.png 768w\" sizes=\"(max-width: 1312px) 100vw, 1312px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0dee0a elementor-widget elementor-widget-text-editor\" data-id=\"a0dee0a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Endless waits and poor communication are things of the past. The satisfactory customer experience is obtained as new technologies are incorporated that do not only require traditional human intervention, interacting efficiently to reach the solution without delays through various means of access and communication. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">  We know that seeking customer service is no longer exclusively a job of the traditional contact center or customer service team. What was previously known as a call center has become a multichannel Smart Contact Center, enabling an omnichannel interaction center, which gradually evolves into a customer experience (CX) center. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, this would be an overview of the challenges, solutions and transformations in the Smart Contact Center today and in the future.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">  This is linked to issues of costs, benefits, changing customer expectations, the role of customer experience as a whole, and the impact of technological evolution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Itera we focus on improving the customer experience by integrating everything necessary into a Smart Contact Center, the key ally that optimizes business relationships and with which more opportunities are discovered. It&#8217;s just a matter of taking care to the next level. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Calls made from smartphones to U.S. merchants are expected to reach nearly 162 billion by 2019. This represents a 73% increase since 2015. <\/span><\/p>\n<h2><b>Strong results<\/b><\/h2>\n<h2><b>Excellence in customer service<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">So that attention flows in the fastest and most accurate way, until empathetic attention and effective solutions with low attention times are achieved. For this, it is necessary to leave the traditional Contact Center behind. <\/span><\/p>\n<h2><b>Few Risks<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Minimize risks in the management and processing of information to comply with international standards, safeguarding the information with the necessary integrity to give customers confidence with their secure data.<\/span><\/p>\n<h2><b>Customer satisfaction<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Maintain and increase customer satisfaction throughout the service phase. Through established and analyzed models that can give the customer a full vision of the way of operating, entering into continuous improvement in the service life cycle. <\/span><\/p>\n<h2><b>High availability<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Guarantee the performance of the operation through the standardization of processes.<\/span><\/p>\n<h2><b>Backup with Cloud Infrastructure<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Achieving high availability to users and payment only per use, providing the necessary and timely support on demand.<\/span><\/p>\n<h2><b>High sales<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Generate a Chatbot to reduce complaints and increase sales to cover service during non-working hours and holidays.<\/span><\/p>\n<h2><b>Low costs<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Ease of deploying your cloud infrastructure to minimize costs and increase performance. Without having the responsibility of maintaining an entire infrastructure and support on their own. <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66f4f77 e-con-full e-flex e-con e-child\" data-id=\"66f4f77\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dfb7ab elementor-widget elementor-widget-template\" data-id=\"4dfb7ab\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"27669\" class=\"elementor elementor-27669 elementor-21565\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee58c95 e-con-full e-flex e-con e-child\" data-id=\"4ee58c95\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61f2e0b1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"61f2e0b1\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f686172 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--shape-circle elementor-share-buttons--align-right elementor-share-buttons--color-custom elementor-widget__width-inherit elementor-share-buttons-mobile--align-center shared_buttons_content elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"4f686172\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_x-twitter\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on x-twitter\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-x-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_facebook\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on facebook\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_linkedin\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on linkedin\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_whatsapp\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on whatsapp\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-whatsapp\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6ce4d9 e-con-full sidebar_mobile e-flex e-con e-child\" data-id=\"b6ce4d9\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f19faf e-con-full e-flex e-con e-child\" data-id=\"2f19faf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d3d99f underline_gradient_azul elementor-widget elementor-widget-text-editor\" data-id=\"0d3d99f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 24px; color: #00607b;\">Related 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href=\"https:\/\/iteraprocess.com\/en\/2025\/12\/02\/impulsa-tu-operacion-empresarial-con-amazon-ai-agentops\/\"><picture><source media=\"(max-width: 575px)\" sizes=\"(max-width: 575px) 575px\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/12\/02.png 575w\"><source media=\"(max-width: 991px)\" sizes=\"(max-width: 991px) 991px\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/12\/02.png 991w\"><img decoding=\"async\" alt=\"02\" title=\"02\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/12\/02.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" \/><\/picture><\/a><\/div><div class=\"post-meta-header\"><div class=\"post-meta-items-wrapper\"><div class=\"post-meta-items\"><div class=\"post-meta-item post-meta-item-date\"><a href=\"https:\/\/iteraprocess.com\/en\/2025\/12\/02\/\">2 December, 2025<\/a><\/div><\/div><\/div><\/div><h3 class=\"post-title\"><a href=\"https:\/\/iteraprocess.com\/en\/2025\/12\/02\/impulsa-tu-operacion-empresarial-con-amazon-ai-agentops\/\">Impulsa tu operaci\u00f3n empresarial con Amazon AI AgentOps<\/a><\/h3><div class=\"post-content\">Descubre c\u00f3mo nuestro servicio Amazon AI AgentOps habilita agentes de IA capaces de ejecutar accion<\/div>    <\/div>\n<\/div>            <\/div>\n\n            <div class=\"content-pagination\"><nav class=\"navigation pagination\" role=\"navigation\"><h2 class=\"screen-reader-text\">Pagination<\/h2><div class=\"nav-links\"><span aria-current=\"page\" class=\"page-numbers current\"><span class=\"button-inner\"><\/span>1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/iteraprocess.com\/en\/wp-json\/wp\/v2\/posts\/24237\/?e877df9-paged=2\"><span class=\"button-inner\"><\/span>2<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/iteraprocess.com\/en\/wp-json\/wp\/v2\/posts\/24237\/?e877df9-paged=3\"><span class=\"button-inner\"><\/span>3<\/a>\n<span class=\"page-numbers dots\">&hellip;<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/iteraprocess.com\/en\/wp-json\/wp\/v2\/posts\/24237\/?e877df9-paged=13\"><span class=\"button-inner\"><\/span>13<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/iteraprocess.com\/en\/wp-json\/wp\/v2\/posts\/24237\/?e877df9-paged=14\"><span class=\"button-inner\"><\/span>14<\/a>\n<a class=\"next page-numbers\" href=\"https:\/\/iteraprocess.com\/en\/wp-json\/wp\/v2\/posts\/24237\/?e877df9-paged=2\">Next<span class=\"button-inner\"><\/span><span class=\"icon-button-arrow left\"><\/span><span class=\"icon-button-arrow right\"><\/span><\/a><\/div><\/nav><\/div>        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e831dbd e-con-full contenedor_etiquetas e-flex e-con e-child\" data-id=\"e831dbd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0d888 underline_gradient_azul elementor-widget elementor-widget-text-editor\" data-id=\"2e0d888\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 24px; color: #00607b;\">Topics<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a884d8d elementor-widget elementor-widget-shortcode\" data-id=\"a884d8d\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"tagcloud\"><a href=\"https:\/\/iteraprocess.com\/tag\/aws-en\" class=\"tag-cloud-link tag-link-105\" style=\"font-size: 9.6912751677852pt;\" aria-label=\"AWS\"> AWS <\/a><a href=\"https:\/\/iteraprocess.com\/tag\/cloud-en\" class=\"tag-cloud-link tag-link-218\" style=\"font-size: 9.6912751677852pt;\" aria-label=\"Cloud\"> Cloud <\/a><a href=\"https:\/\/iteraprocess.com\/tag\/ai-en\" class=\"tag-cloud-link tag-link-227\" style=\"font-size: 9.6912751677852pt;\" aria-label=\"AI\"> AI <\/a><a href=\"https:\/\/iteraprocess.com\/tag\/cybersecurity\" class=\"tag-cloud-link tag-link-251\" style=\"font-size: 9.6912751677852pt;\" aria-label=\"Cybersecurity\"> Cybersecurity <\/a><a href=\"https:\/\/iteraprocess.com\/tag\/safety\" class=\"tag-cloud-link tag-link-307\" style=\"font-size: 9.6912751677852pt;\" aria-label=\"Safety\"> Safety <\/a><a href=\"https:\/\/iteraprocess.com\/tag\/automatizacion-inteligente\" class=\"tag-cloud-link tag-link-594\" style=\"font-size: 9.6912751677852pt;\" aria-label=\"Automatizaci\u00f3n inteligente.\"> Automatizaci\u00f3n inteligente. <\/a><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdb365c e-con-full e-flex e-con e-parent\" data-id=\"cdb365c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1b4dbea e-flex e-con-boxed e-con e-child\" data-id=\"1b4dbea\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/youtu.be\\\/RlKo-Nj2r0s&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-video-embed\"><\/div>\n\t\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-1766711 elementor-widget elementor-widget-text-editor\" data-id=\"1766711\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 32px; color: #00334e; text-shadow: 0px 4px 4px rgba(255,255,255,0.4);\"><strong>Ready to take full control <span style=\"color: #00607b; font-size: 36px;\"><strong>of your cloud investment?<\/strong><\/span><\/strong><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be72916 neuros-button-border-style-gradient neuros-button-bakground-style-solid elementor-widget elementor-widget-neuros_button\" data-id=\"be72916\" data-element_type=\"widget\" data-widget_type=\"neuros_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"button-widget\">\n            <div class=\"button-container\">\n                                <a class=\"neuros-button\" href=\"#modal_contactanos\" href=\"#modal_contactanos\">Contact us                        <span class=\"icon-button-arrow left\"><\/span><span class=\"icon-button-arrow right\"><\/span>                    \n                    <span class=\"button-inner\"><\/span>\n                <\/a>\n                            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-398a223 e-con-full e-flex e-con e-child\" data-id=\"398a223\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc7589 elementor-widget elementor-widget-template\" data-id=\"ecc7589\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"27663\" class=\"elementor elementor-27663 elementor-21454\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7abf18c9 e-flex e-con-boxed e-con e-parent\" data-id=\"7abf18c9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-129170f elementor-widget elementor-widget-shortcode\" data-id=\"129170f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>\n    .items_50_25_25 {\n    display: flex;\n}\n\n.items_50_25_25 .content_elem {\n    width: 50%;\n    padding: 20px;\n}\n\n.items_50_25_25 .content_elem.two .elementor-element .neuros-button:hover {\n    padding: 0px 40px 0px 20px !important;\n    color: #00334E !important;\n    background-color: #FFFFFF !important;\n}\n\n.items_50_25_25 .content_elem.two {\n    display: flex;\n    justify-content: space-between;\n    gap: 10px;\n    flex-wrap: wrap;\n    align-items: flex-end;\n}\n\n.items_50_25_25 .content_elem.two .post {\n    width: calc(50% - 10px);\n}\n\n.items_50_25_25 .blog-item .post-media-wrapper picture img {\n    width: 100%;\n    height: auto;\n}\n\n.items_50_25_25 .content_elem.one .blog-item .post-media-wrapper picture img {\n    height: 300px;\n}\n\n.items_50_25_25 .blog-item .post-meta-items-wrapper:after {\n    box-shadow: 0 20px 0 0 #f0f0f0;\n}\n\n.items_50_25_25 .content_elem .post-content {\n    color: #00334e;\n    margin: 0 20px;\n    line-height: normal;\n    max-height: 80px;\n    margin: 0 20px !important;\n    overflow: hidden;\n}\n\n.items_50_25_25 .content_elem.two .post-content {\n    font-size: 80%;\n    height: 60px;\n}\n\n.items_50_25_25 .post-meta-items-wrapper:after {\n    right: 4px;\n}\n\n.items_50_25_25 .content_elem.one .post-meta-items-wrapper {\n    width: 50%;\n}\n\n.items_50_25_25 .content_elem.two .post-meta-items-wrapper {\n    width: 70%;\n}\n\n.items_50_25_25 .content_elem.two .post-meta-header {\n    margin-bottom: 5px !important;\n}\n.items_50_25_25 .show_mob{\n    display: none;\n}\n.items_50_25_25 .show_web{\n    display: block;\n}\n@media (max-width: 767px) {\n    .items_50_25_25 {\n        display: flex;\n        flex-direction: column;\n    }\n    .items_50_25_25 .content_elem{\n        width: 100%;\n        padding: 0px;\n    }\n    .items_50_25_25 .show_web{\n        display: none;\n    }\n    .items_50_25_25 .show_mob{\n        display: block;\n    }\n    .items_50_25_25 .content_elem.one .blog-item .post-media-wrapper picture img {\n        height: 220px;\n    }\n    .items_50_25_25 .content_elem.two .post {\n        width: calc(50% - 5px);\n    }\n    .items_50_25_25 .content_elem .post-content {\n        margin: 0 10px !important;\n    }\n}\n<\/style>\n\n\n<div class=\"items_50_25_25\">\n    <div class=\"show_mob\" style=\"width: 100%; margin-bottom: 20px;\">\n                        <h4 class=\"elementor-heading-title elementor-size-default\" style=\"color: #00334E;margin-bottom: 10px;\">Success <span style=\"color: #00607B;\"><b>stories<\/b><\/span><\/h4>\n                        <div class=\"elementor-element neuros-button-border-style-gradient neuros-button-bakground-style-solid elementor-widget elementor-widget-neuros_button\" data-element_type=\"widget\" data-widget_type=\"neuros_button.default\">\n                            <div class=\"elementor-widget-container\">    \n                                <div class=\"button-widget\">\n                                    <div class=\"button-container\">\n                                        <a class=\"neuros-button\" href=\"https:\/\/iteraprocess.com\/en\/success-stories\/\" target=\"_blank\" style=\"font-family: &quot;Poppins&quot;, Sans-serif; font-size: 20px; --button-border-width: 3px; color: #FFFFFF; background-color: #00334E; padding: 0px 20px 0px 40px;\">\n                                            Success stories \n                                            <span class=\"icon-button-arrow left\"><\/span>\n                                            <span class=\"icon-button-arrow right\"><\/span>\n                                            <span class=\"button-inner\"><\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"content_elem one\"><div class=\"standard-blog-item-wrapper post post-23740 type-page status-publish format-standard has-post-thumbnail hentry category-aws-en-2 category-logistics category-success-stories tag-aws-en tag-cloud-en\">\n                        <div class=\"blog-item\" style=\"padding: 25px 0 15px; background-color: #f0f0f0;\">\n                            <div class=\"post-media-wrapper\" style=\"margin: -30px 0 0;\">\n                                <a href=\"https:\/\/iteraprocess.com\/en\/nad-global\/\">\n                                    <picture> <img decoding=\"async\" width=\"409\" height=\"279\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2022\/02\/NAD-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2022\/02\/NAD-1.png 409w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2022\/02\/NAD-1-300x205.png 300w\" sizes=\"(max-width: 409px) 100vw, 409px\" \/> <\/picture>\n                                <\/a>\n                            <\/div>\n                            <div class=\"post-meta-header\" style=\"margin-bottom: 10px; margin-top: -25px;\">\n                                <div class=\"post-meta-items-wrapper\">\n                                    <div class=\"post-meta-items\" style=\"background-color: #F0f0f0;\">\n                                        <div class=\"post-categories\" style=\"height: 20px\"> <\/div>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"post-content\"> We migrated the company's key system and applications to the cloud, allowing them to successfully enter the digital era. <\/div>\n                        <\/div>\n                    <\/div><\/div><div class=\"content_elem two\"><div class=\"show_web\" style=\"width: 100%; text-align: center;\">\n                        <h4 class=\"elementor-heading-title elementor-size-default\" style=\"color: #00334E;margin-bottom: 10px;\">Success <span style=\"color: #00607B;\"><b>stories<\/b><\/span><\/h4>\n                        <div class=\"elementor-element neuros-button-border-style-gradient neuros-button-bakground-style-solid elementor-widget elementor-widget-neuros_button\" data-element_type=\"widget\" data-widget_type=\"neuros_button.default\">\n                            <div class=\"elementor-widget-container\">    \n                                <div class=\"button-widget\">\n                                    <div class=\"button-container\">\n                                        <a class=\"neuros-button\" href=\"https:\/\/iteraprocess.com\/en\/success-stories\/\" target=\"_blank\" style=\"font-family: &quot;Poppins&quot;, Sans-serif; font-size: 20px; --button-border-width: 3px; color: #FFFFFF; background-color: #00334E; padding: 0px 20px 0px 40px;\">\n                                            Success stories \n                                            <span class=\"icon-button-arrow left\"><\/span>\n                                            <span class=\"icon-button-arrow right\"><\/span>\n                                            <span class=\"button-inner\"><\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"show_mob\" style=\" height: 30px;width: 100%;\"><\/div><div class=\"standard-blog-item-wrapper post post-23279 type-page status-publish format-standard has-post-thumbnail hentry category-aws-en-2 category-government category-success-stories tag-aws-en tag-cloud-en tag-migration\">\n                        <div class=\"blog-item\" style=\"padding: 25px 0 15px; background-color: #f0f0f0;\">\n                            <div class=\"post-media-wrapper\" style=\"margin: -30px 0 0;\">\n                                <a href=\"https:\/\/iteraprocess.com\/en\/government-of-the-state-of-guanajuato\/\">\n                                    <picture> <img decoding=\"async\" width=\"409\" height=\"279\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/GTO-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/GTO-1.png 409w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/GTO-1-300x205.png 300w\" sizes=\"(max-width: 409px) 100vw, 409px\" \/> <\/picture>\n                                <\/a>\n                            <\/div>\n                            <div class=\"post-meta-header\" style=\"margin-bottom: 10px; margin-top: -25px;\">\n                                <div class=\"post-meta-items-wrapper\">\n                                    <div class=\"post-meta-items\" style=\"background-color: #F0f0f0;\">\n                                        <div class=\"post-categories\" style=\"height: 20px\"> <\/div>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"post-content\"> We designed an infrastructure on AWS that allowed high availability and scalability to avoid interruptions in their services. <\/div>\n                        <\/div>\n                    <\/div><div class=\"standard-blog-item-wrapper post post-23697 type-page status-publish format-standard has-post-thumbnail hentry category-aws-en-2 category-success-stories category-tourism tag-ai-en tag-aws-en tag-cloud-en\">\n                        <div class=\"blog-item\" style=\"padding: 25px 0 15px; background-color: #f0f0f0;\">\n                            <div class=\"post-media-wrapper\" style=\"margin: -30px 0 0;\">\n                                <a href=\"https:\/\/iteraprocess.com\/en\/aeromexico\/\">\n                                    <picture> <img loading=\"lazy\" decoding=\"async\" width=\"411\" height=\"279\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/aeromexico_card_2.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/aeromexico_card_2.png 411w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/aeromexico_card_2-300x204.png 300w\" sizes=\"(max-width: 411px) 100vw, 411px\" \/> <\/picture>\n                                <\/a>\n                            <\/div>\n                            <div class=\"post-meta-header\" style=\"margin-bottom: 10px; margin-top: -25px;\">\n                                <div class=\"post-meta-items-wrapper\">\n                                    <div class=\"post-meta-items\" style=\"background-color: #F0f0f0;\">\n                                        <div class=\"post-categories\" style=\"height: 20px\"> <\/div>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"post-content\"> We design and implement the new technological infrastructure achieving high availability, security and fluid attention in constant flows of requests. <\/div>\n                        <\/div>\n                    <\/div><\/div><\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Endless waits and poor communication are things of the past. The satisfactory customer experience is obtained as new technologies are incorporated that do not only require traditional human intervention, interacting efficiently to reach the solution without delays through various means of access and communication. <\/p>\n","protected":false},"author":1,"featured_media":19314,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"inline_featured_image":false,"_joinchat":[],"footnotes":""},"categories":[337,101],"tags":[359,362],"class_list":["post-24237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-data-analysis-and-business-intelligence","category-news","tag-automation","tag-customer-experience-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How can you improve the customer experience through a Smart Contact Center? - Itera Process<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iteraprocess.com\/2021\/04\/05\/como-puede-mejorar-la-experiencia-del-cliente-a-traves-de-un-smart-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How can you improve the customer experience through a Smart Contact Center?\" \/>\n<meta property=\"og:description\" content=\"Endless waits and poor communication are things of the past. 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