{"id":24263,"date":"2020-07-06T18:27:33","date_gmt":"2020-07-06T23:27:33","guid":{"rendered":"https:\/\/iteraprocess.com\/2020\/07\/06\/optimal-performance-with-atlassian-jira-service-desk\/"},"modified":"2025-03-05T19:09:51","modified_gmt":"2025-03-06T00:09:51","slug":"optimal-performance-with-atlassian-jira-service-desk","status":"publish","type":"post","link":"https:\/\/iteraprocess.com\/en\/2020\/07\/06\/optimal-performance-with-atlassian-jira-service-desk\/","title":{"rendered":"Optimal Performance with Atlassian Jira Service Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24263\" class=\"elementor elementor-24263 elementor-20236\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-139ef2f e-con-full e-flex e-con e-parent\" data-id=\"139ef2f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a2bc44 elementor-widget elementor-widget-text-editor\" data-id=\"6a2bc44\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"header_title title_small\"><span class=\"title_a\">Optimal Performance with<\/span><span class=\"title_b\">Atlassian Jira Service Desk<\/span><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61c3724 e-con-full custom-breadcrumbs-content e-flex e-con e-child\" data-id=\"61c3724\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a9d0ca elementor-widget__width-auto custom-breadcrumbs elementor-widget elementor-widget-text-editor\" data-id=\"0a9d0ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><a href=\"\/\">Home<\/a><\/li>\n<li><a href=\"https:\/\/iteraprocess.com\/en\/blog\/\">Blog<\/a><\/li>\n<li>Agility and Business Management<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9701f50 e-flex e-con-boxed e-con e-parent\" data-id=\"9701f50\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5515159 elementor-widget elementor-widget-html\" data-id=\"5515159\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sidebar_mobile_trigger\"><\/div>\n\n<script>\n    jQuery(document).ready(function() {\n        jQuery('.sidebar_mobile_trigger').on('click',function(){\n            jQuery('.sidebar_mobile').toggleClass('active');\n        })        \n    })\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7699d0 e-con-full e-flex e-con e-child\" data-id=\"a7699d0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be576bd elementor-widget elementor-widget-image\" data-id=\"be576bd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1312\" height=\"402\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2020\/07\/58_1.png\" class=\"attachment-full size-full wp-image-20245\" alt=\"\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2020\/07\/58_1.png 1312w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2020\/07\/58_1-300x92.png 300w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2020\/07\/58_1-1024x314.png 1024w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2020\/07\/58_1-768x235.png 768w\" sizes=\"(max-width: 1312px) 100vw, 1312px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0dee0a elementor-widget elementor-widget-text-editor\" data-id=\"a0dee0a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">End-to-end collaboration is what sets a service desk that truly works. Atlassian provides tools to design and optimize solutions in a scalable and fast way. With the implementation and support of Itera, this platform reaches its highest potential. Precisely because collaborative coordination is what makes the difference in a Service Desk whose main focus is to provide value.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Atlassian offers a technological platform that facilitates coordination, collaboration, visibility and agility in work teams, capable of solving assigned tasks faster and more efficiently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It represents a technological platform that makes it easier for teams to organize and work with agile approaches in the development of new products and services. In addition to improving demand forecasting and thus guaranteeing the necessary capacity. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">TOTAL REACH<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its scalable features, as well as visibility of activities and <\/span><i><span style=\"font-weight: 400;\">performance<\/span><\/i><span style=\"font-weight: 400;\">, ensure greater control through a technological design that is always at the forefront.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this line, Itera has an initial operation model configured and adhered to the best international practices in the implementation of Atlassian Jira Service Desk. Guaranteeing a start-up and operation in the short term with a focus on quality and value delivery. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">INTEGRATED SOLUTION<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Atlassian&#8217;s equation is solid because of its ability to increase the number of requests resolved in the same time and at a lower cost.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By synchronizing the collaboration and needs of customers and teams, Atlassian elevates customer satisfaction. It ensures the stability and response time of services, implementing solutions that allow the digitization of care at the first level. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">It ensures continuity of services in a simple way and when required. By providing the opportunity to face innovation in the face of any contingency, the business stays on track with a timely and efficient operational flow. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The sum of positive experiences that Atlassian generates becomes a permanent factor. Providing an intuitive and easy-to-manage structure through different functions, helping agents to provide a better service. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">UNCOMPLICATED QUALITY<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For Atlassian to have an immediate impact, at Itera we keep in mind agility, a clear understanding of the guarantee and the commitment to deliver services. Through an integrated operation of agile models and the best practices in their implementation, we ensure the continuity of your business in a simple way, in short times and at a lower cost. <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6722f17 e-con-full e-flex e-con e-child\" data-id=\"6722f17\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddc8e67 elementor-widget elementor-widget-template\" data-id=\"ddc8e67\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"27669\" class=\"elementor elementor-27669 elementor-21565\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee58c95 e-con-full e-flex e-con e-child\" data-id=\"4ee58c95\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61f2e0b1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"61f2e0b1\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f686172 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--shape-circle elementor-share-buttons--align-right elementor-share-buttons--color-custom elementor-widget__width-inherit elementor-share-buttons-mobile--align-center shared_buttons_content elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"4f686172\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_x-twitter\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on x-twitter\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-x-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_facebook\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on facebook\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_linkedin\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on linkedin\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_whatsapp\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on whatsapp\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-whatsapp\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6ce4d9 e-con-full sidebar_mobile e-flex e-con e-child\" data-id=\"b6ce4d9\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f19faf e-con-full e-flex e-con e-child\" data-id=\"2f19faf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d3d99f underline_gradient_azul elementor-widget elementor-widget-text-editor\" data-id=\"0d3d99f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div 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class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" \/><\/picture><\/a><\/div><div class=\"post-meta-header\"><div class=\"post-meta-items-wrapper\"><div class=\"post-meta-items\"><div class=\"post-meta-item post-meta-item-date\"><a href=\"https:\/\/iteraprocess.com\/en\/2025\/07\/30\/\">30 July, 2025<\/a><\/div><\/div><\/div><\/div><h3 class=\"post-title\"><a href=\"https:\/\/iteraprocess.com\/en\/2025\/07\/30\/how-does-the-aws-well-architected-framework-benefit-your-organization-and-its-business-goals\/\">How does the AWS Well-Architected Framework benefit your organization and its business goals?<\/a><\/h3><div class=\"post-content\">Learn how the AWS Well-Architected Framework helps your business improve security, cost, sustainabil<\/div>    <\/div>\n<\/div>            <\/div>\n\n            <div class=\"content-pagination\"><nav class=\"navigation pagination\" role=\"navigation\"><h2 class=\"screen-reader-text\">Pagination<\/h2><div class=\"nav-links\"><span 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data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 32px; color: #00334e; text-shadow: 0px 4px 4px rgba(255,255,255,0.4);\"><strong>Ready to take full control <span style=\"color: #00607b; font-size: 36px;\"><strong>of your cloud investment?<\/strong><\/span><\/strong><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7f82d1 neuros-button-border-style-gradient neuros-button-bakground-style-solid elementor-widget elementor-widget-neuros_button\" data-id=\"f7f82d1\" data-element_type=\"widget\" data-widget_type=\"neuros_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"button-widget\">\n            <div class=\"button-container\">\n                                <a class=\"neuros-button\" href=\"#modal_contactanos\" href=\"#modal_contactanos\">Contact us 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class=\"elementor-element elementor-element-7abf18c9 e-flex e-con-boxed e-con e-parent\" data-id=\"7abf18c9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-129170f elementor-widget elementor-widget-shortcode\" data-id=\"129170f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>\n    .items_50_25_25 {\n    display: flex;\n}\n\n.items_50_25_25 .content_elem {\n    width: 50%;\n    padding: 20px;\n}\n\n.items_50_25_25 .content_elem.two .elementor-element .neuros-button:hover {\n    padding: 0px 40px 0px 20px !important;\n    color: #00334E !important;\n    background-color: #FFFFFF !important;\n}\n\n.items_50_25_25 .content_elem.two {\n    display: flex;\n    justify-content: space-between;\n    gap: 10px;\n    flex-wrap: wrap;\n    align-items: flex-end;\n}\n\n.items_50_25_25 .content_elem.two .post {\n    width: calc(50% - 10px);\n}\n\n.items_50_25_25 .blog-item .post-media-wrapper picture img {\n    width: 100%;\n    height: auto;\n}\n\n.items_50_25_25 .content_elem.one .blog-item .post-media-wrapper picture img {\n    height: 300px;\n}\n\n.items_50_25_25 .blog-item .post-meta-items-wrapper:after {\n    box-shadow: 0 20px 0 0 #f0f0f0;\n}\n\n.items_50_25_25 .content_elem .post-content {\n    color: #00334e;\n    margin: 0 20px;\n    line-height: normal;\n    max-height: 80px;\n    margin: 0 20px !important;\n    overflow: hidden;\n}\n\n.items_50_25_25 .content_elem.two .post-content {\n    font-size: 80%;\n    height: 60px;\n}\n\n.items_50_25_25 .post-meta-items-wrapper:after {\n    right: 4px;\n}\n\n.items_50_25_25 .content_elem.one .post-meta-items-wrapper {\n    width: 50%;\n}\n\n.items_50_25_25 .content_elem.two .post-meta-items-wrapper {\n    width: 70%;\n}\n\n.items_50_25_25 .content_elem.two .post-meta-header {\n    margin-bottom: 5px !important;\n}\n.items_50_25_25 .show_mob{\n    display: none;\n}\n.items_50_25_25 .show_web{\n    display: block;\n}\n@media (max-width: 767px) {\n    .items_50_25_25 {\n        display: flex;\n        flex-direction: column;\n    }\n    .items_50_25_25 .content_elem{\n        width: 100%;\n        padding: 0px;\n    }\n    .items_50_25_25 .show_web{\n        display: none;\n    }\n    .items_50_25_25 .show_mob{\n        display: block;\n    }\n    .items_50_25_25 .content_elem.one .blog-item .post-media-wrapper picture img {\n        height: 220px;\n    }\n    .items_50_25_25 .content_elem.two .post {\n        width: calc(50% - 5px);\n    }\n    .items_50_25_25 .content_elem .post-content {\n        margin: 0 10px !important;\n    }\n}\n<\/style>\n\n\n<div class=\"items_50_25_25\">\n    <div class=\"show_mob\" style=\"width: 100%; margin-bottom: 20px;\">\n                        <h4 class=\"elementor-heading-title elementor-size-default\" style=\"color: #00334E;margin-bottom: 10px;\">Success <span style=\"color: #00607B;\"><b>stories<\/b><\/span><\/h4>\n                        <div class=\"elementor-element neuros-button-border-style-gradient neuros-button-bakground-style-solid elementor-widget elementor-widget-neuros_button\" data-element_type=\"widget\" data-widget_type=\"neuros_button.default\">\n                            <div class=\"elementor-widget-container\">    \n                                <div class=\"button-widget\">\n                                    <div class=\"button-container\">\n                                        <a class=\"neuros-button\" href=\"https:\/\/iteraprocess.com\/en\/success-stories\/\" target=\"_blank\" style=\"font-family: &quot;Poppins&quot;, Sans-serif; font-size: 20px; --button-border-width: 3px; color: #FFFFFF; background-color: #00334E; padding: 0px 20px 0px 40px;\">\n                                            Success stories \n                                            <span class=\"icon-button-arrow left\"><\/span>\n                                            <span class=\"icon-button-arrow right\"><\/span>\n                                            <span class=\"button-inner\"><\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"content_elem one\"><div class=\"standard-blog-item-wrapper post post-23279 type-page status-publish format-standard has-post-thumbnail hentry category-aws-en-2 category-government category-success-stories tag-aws-en tag-cloud-en tag-migration\">\n                        <div class=\"blog-item\" style=\"padding: 25px 0 15px; background-color: #f0f0f0;\">\n                            <div class=\"post-media-wrapper\" style=\"margin: -30px 0 0;\">\n                                <a href=\"https:\/\/iteraprocess.com\/en\/government-of-the-state-of-guanajuato\/\">\n                                    <picture> <img decoding=\"async\" width=\"409\" height=\"279\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/GTO-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/GTO-1.png 409w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/GTO-1-300x205.png 300w\" sizes=\"(max-width: 409px) 100vw, 409px\" \/> <\/picture>\n                                <\/a>\n                            <\/div>\n                            <div class=\"post-meta-header\" style=\"margin-bottom: 10px; margin-top: -25px;\">\n                                <div class=\"post-meta-items-wrapper\">\n                                    <div class=\"post-meta-items\" style=\"background-color: #F0f0f0;\">\n                                        <div class=\"post-categories\" style=\"height: 20px\"> <\/div>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"post-content\"> We designed an infrastructure on AWS that allowed high availability and scalability to avoid interruptions in their services. <\/div>\n                        <\/div>\n                    <\/div><\/div><div class=\"content_elem two\"><div class=\"show_web\" style=\"width: 100%; text-align: center;\">\n                        <h4 class=\"elementor-heading-title elementor-size-default\" style=\"color: #00334E;margin-bottom: 10px;\">Success <span style=\"color: #00607B;\"><b>stories<\/b><\/span><\/h4>\n                        <div class=\"elementor-element neuros-button-border-style-gradient neuros-button-bakground-style-solid elementor-widget elementor-widget-neuros_button\" data-element_type=\"widget\" data-widget_type=\"neuros_button.default\">\n                            <div class=\"elementor-widget-container\">    \n                                <div class=\"button-widget\">\n                                    <div class=\"button-container\">\n                                        <a class=\"neuros-button\" href=\"https:\/\/iteraprocess.com\/en\/success-stories\/\" target=\"_blank\" style=\"font-family: &quot;Poppins&quot;, Sans-serif; font-size: 20px; --button-border-width: 3px; color: #FFFFFF; background-color: #00334E; padding: 0px 20px 0px 40px;\">\n                                            Success stories \n                                            <span class=\"icon-button-arrow left\"><\/span>\n                                            <span class=\"icon-button-arrow right\"><\/span>\n                                            <span class=\"button-inner\"><\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"show_mob\" style=\" height: 30px;width: 100%;\"><\/div><div class=\"standard-blog-item-wrapper post post-23727 type-page status-publish format-standard has-post-thumbnail hentry category-aws-en-2 category-education category-success-stories tag-aws-en tag-cloud-en tag-optimisation\">\n                        <div class=\"blog-item\" style=\"padding: 25px 0 15px; background-color: #f0f0f0;\">\n                            <div class=\"post-media-wrapper\" style=\"margin: -30px 0 0;\">\n                                <a href=\"https:\/\/iteraprocess.com\/en\/ibero-educational-experience-in-constant-growth\/\">\n                                    <picture> <img decoding=\"async\" width=\"409\" height=\"279\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2023\/09\/Ibero-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2023\/09\/Ibero-1.png 409w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2023\/09\/Ibero-1-300x205.png 300w\" sizes=\"(max-width: 409px) 100vw, 409px\" \/> <\/picture>\n                                <\/a>\n                            <\/div>\n                            <div class=\"post-meta-header\" style=\"margin-bottom: 10px; margin-top: -25px;\">\n                                <div class=\"post-meta-items-wrapper\">\n                                    <div class=\"post-meta-items\" style=\"background-color: #F0f0f0;\">\n                                        <div class=\"post-categories\" style=\"height: 20px\"> <\/div>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"post-content\"> We strengthened their educational model with a more secure and highly available digital platform. <\/div>\n                        <\/div>\n                    <\/div><div class=\"standard-blog-item-wrapper post post-23298 type-page status-publish format-standard has-post-thumbnail hentry category-aws-en-2 category-education category-success-stories tag-active-directory-en tag-aws-en tag-cloud-en\">\n                        <div class=\"blog-item\" style=\"padding: 25px 0 15px; background-color: #f0f0f0;\">\n                            <div class=\"post-media-wrapper\" style=\"margin: -30px 0 0;\">\n                                <a href=\"https:\/\/iteraprocess.com\/en\/school-of-industrial-organization\/\">\n                                    <picture> <img loading=\"lazy\" decoding=\"async\" width=\"409\" height=\"279\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/OEI-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/OEI-1.png 409w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/01\/OEI-1-300x205.png 300w\" sizes=\"(max-width: 409px) 100vw, 409px\" \/> <\/picture>\n                                <\/a>\n                            <\/div>\n                            <div class=\"post-meta-header\" style=\"margin-bottom: 10px; margin-top: -25px;\">\n                                <div class=\"post-meta-items-wrapper\">\n                                    <div class=\"post-meta-items\" style=\"background-color: #F0f0f0;\">\n                                        <div class=\"post-categories\" style=\"height: 20px\"> <\/div>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"post-content\"> We implemented Amazon Workspaces to streamline remote access, reduce incidents, and create an agile space for students and teachers. <\/div>\n                        <\/div>\n                    <\/div><\/div><\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>End-to-end collaboration is what sets a service desk that truly works. Atlassian provides tools to design and optimize solutions in a scalable and fast way. With the implementation and support of Itera, this platform reaches its highest potential. Precisely because collaborative coordination is what makes the difference in a Service Desk whose main focus is to provide value.   <\/p>\n","protected":false},"author":1,"featured_media":20248,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"inline_featured_image":false,"_joinchat":[],"footnotes":""},"categories":[296,101],"tags":[241,297],"class_list":["post-24263","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agility-and-business-management","category-news","tag-atlassian-en","tag-itsm-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Optimal Performance with Atlassian Jira Service Desk - Itera Process<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iteraprocess.com\/2020\/07\/06\/desempeno-optimo-con-atlassian-jira-service-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimal Performance with Atlassian Jira Service Desk\" \/>\n<meta property=\"og:description\" content=\"End-to-end collaboration is what sets a service desk that truly works. 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