{"id":24526,"date":"2021-04-05T21:24:08","date_gmt":"2021-04-06T02:24:08","guid":{"rendered":"https:\/\/iteraprocess.com\/2021\/04\/05\/como-puede-mejorar-la-experiencia-del-cliente-a-traves-de-un-smart-contact-center\/"},"modified":"2025-02-20T23:08:21","modified_gmt":"2025-02-21T04:08:21","slug":"como-puede-mejorar-la-experiencia-del-cliente-a-traves-de-un-smart-contact-center","status":"publish","type":"post","link":"https:\/\/iteraprocess.com\/es_la\/2021\/04\/05\/como-puede-mejorar-la-experiencia-del-cliente-a-traves-de-un-smart-contact-center\/","title":{"rendered":"\u00bfC\u00f3mo puede mejorar la experiencia del cliente a trav\u00e9s de un Smart Contact Center?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24526\" class=\"elementor elementor-24526 elementor-19301\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-139ef2f e-con-full e-flex e-con e-parent\" data-id=\"139ef2f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-61c3724 e-con-full custom-breadcrumbs-content e-flex e-con e-child\" data-id=\"61c3724\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a9d0ca elementor-widget__width-auto custom-breadcrumbs elementor-widget elementor-widget-text-editor\" data-id=\"0a9d0ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><a href=\"\/\">Home<\/a><\/li>\n<li><a href=\"https:\/\/iteraprocess.com\/es_la\/blog\/\">Blog<\/a><\/li>\n<li>An\u00e1lisis de Datos y Business Intelligence<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a2bc44 elementor-widget elementor-widget-text-editor\" data-id=\"6a2bc44\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"header_title title_small\"><span class=\"title_a\">\u00bfC\u00f3mo puede mejorar la experiencia<\/span><span class=\"title_b\">del cliente a trav\u00e9s de un Smart Contact Center?<\/span><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9701f50 e-flex e-con-boxed e-con e-parent\" data-id=\"9701f50\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4bd1a8 elementor-widget elementor-widget-html\" data-id=\"e4bd1a8\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sidebar_mobile_trigger\"><\/div>\r\n\r\n<script>\r\n    jQuery(document).ready(function() {\r\n        jQuery('.sidebar_mobile_trigger').on('click',function(){\r\n            jQuery('.sidebar_mobile').toggleClass('active');\r\n        })        \r\n    })\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7699d0 e-con-full e-flex e-con e-child\" data-id=\"a7699d0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be576bd elementor-widget elementor-widget-image\" data-id=\"be576bd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1312\" height=\"402\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2021\/04\/44_1.png\" class=\"attachment-full size-full wp-image-24529\" alt=\"\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2021\/04\/44_1.png 1312w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2021\/04\/44_1-300x92.png 300w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2021\/04\/44_1-1024x314.png 1024w, https:\/\/iteraprocess.com\/wp-content\/uploads\/2021\/04\/44_1-768x235.png 768w\" sizes=\"(max-width: 1312px) 100vw, 1312px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0dee0a elementor-widget elementor-widget-text-editor\" data-id=\"a0dee0a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Las esperas interminables y una deficiente comunicaci\u00f3n son asuntos del pasado. La experiencia satisfactoria del cliente se obtiene conforme son incorporadas nuevas tecnolog\u00edas que no requieren solo de la intervenci\u00f3n humana tradicional, interactuando eficientemente para llegar a la soluci\u00f3n sin demoras mediante diversos medios de acceso y comunicaci\u00f3n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Sabemos que buscar el servicio al cliente ya no es exclusivamente un trabajo del contact center tradicional o del equipo de atenci\u00f3n al cliente. Lo que antes se conoc\u00eda como call center se ha convertido en Smart Contact Center multicanal, posibilitando un centro de interacciones omnicanal, que evoluciona gradualmente hacia un centro de experiencia de cliente (CX) o Customer Engagement Center.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Por tanto, ser\u00eda esta una visi\u00f3n general de los desaf\u00edos, soluciones y transformaciones en el Smart Contact Center hoy y en el futuro.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Lo anterior est\u00e1 vinculado con temas de costos, beneficios, expectativas del cliente cambiantes, el papel de la experiencia de cliente en su conjunto y el impacto de la evoluci\u00f3n tecnol\u00f3gica.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En Itera nos enfocamos para mejorar la experiencia del cliente al integrar todo lo necesario en un Smart Contact Center, el aliado clave que optimiza las relaciones de negocio y con el cual se descubren m\u00e1s oportunidades. Solo es cuesti\u00f3n de llevar la atenci\u00f3n al siguiente nivel.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Se espera que las llamadas realizadas desde smartphones a comercios estadounidenses alcancen cerca de 162 mil millones para 2019. Lo que representa un 73% de incremento desde 2015.<\/span><\/p>\n<h2><b>Resultados Contundentes<\/b><\/h2>\n<h2><b>Excelencia en la atenci\u00f3n al cliente<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Para que la atenci\u00f3n fluya de la manera m\u00e1s r\u00e1pida y precisa, hasta lograr la atenci\u00f3n emp\u00e1tica y soluciones efectivas con bajos tiempos de atenci\u00f3n. Para esto es necesario dejar atr\u00e1s el Contact Center tradicional.<\/span><\/p>\n<h2><b>Pocos Riesgos<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Minimizar riesgos de la administraci\u00f3n y tratamiento de la informaci\u00f3n para cumplir con normas internacionales, resguardando la informaci\u00f3n con la integridad necesaria para dar confianza a los clientes con sus datos seguros.<\/span><\/p>\n<h2><b>Satisfacci\u00f3n del cliente<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Mantener e incrementar la satisfacci\u00f3n del cliente durante toda la fase de atenci\u00f3n. A trav\u00e9s de modelos establecidos y analizados que puedan dar entera visi\u00f3n al cliente sobre la forma de operar, entrando en una mejora continua en el ciclo de vida de atenci\u00f3n.<\/span><\/p>\n<h2><b>Alta disponibilidad<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Garantizar a trav\u00e9s de la estandarizaci\u00f3n de procesos el rendimiento de la operaci\u00f3n.<\/span><\/p>\n<h2><b>Respaldo con infraestructura en Nube<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Logrando con esto la alta disponibilidad a los usuarios y pago solo por uso, dando el soporte necesario y oportuno bajo demanda.<\/span><\/p>\n<h2><b>Altas ventas<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Generar un Chatbot para disminuci\u00f3n de quejas e incrementar las ventas para cubrir la atenci\u00f3n en horarios no laborales y d\u00edas festivos.<\/span><\/p>\n<h2><b>Bajos costos<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Facilidad para implementar su infraestructura en la nube con el prop\u00f3sito de minimizar costos y aumentar el rendimiento. Sin tener la responsabilidad de mantener de manera propia toda una infraestructura y soporte.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66f4f77 e-con-full e-flex e-con e-child\" data-id=\"66f4f77\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dfb7ab elementor-widget elementor-widget-template\" data-id=\"4dfb7ab\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"27671\" class=\"elementor elementor-27671 elementor-21565\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee58c95 e-con-full e-flex e-con e-child\" data-id=\"4ee58c95\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61f2e0b1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"61f2e0b1\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f686172 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--shape-circle elementor-share-buttons--align-right elementor-share-buttons--color-custom elementor-widget__width-inherit elementor-share-buttons-mobile--align-center shared_buttons_content elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"4f686172\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_x-twitter\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on x-twitter\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-x-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_facebook\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on facebook\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_linkedin\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on linkedin\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_whatsapp\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on whatsapp\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-whatsapp\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6ce4d9 e-con-full sidebar_mobile e-flex e-con e-child\" data-id=\"b6ce4d9\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f19faf e-con-full e-flex e-con e-child\" data-id=\"2f19faf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d3d99f underline_gradient_azul elementor-widget elementor-widget-text-editor\" data-id=\"0d3d99f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 24px; color: #00607b;\">Post 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class=\"post-media-wrapper\"><a href=\"https:\/\/iteraprocess.com\/es_la\/2025\/07\/30\/como-beneficia-el-well-architected-framework-de-aws-a-tu-organizacion-y-sus-objetivos-de-negocio\/\"><picture><source media=\"(max-width: 575px)\" sizes=\"(max-width: 575px) 575px\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/07\/630x274-WAPP.png 575w\"><source media=\"(max-width: 991px)\" sizes=\"(max-width: 991px) 991px\" srcset=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/07\/630x274-WAPP.png 991w\"><img decoding=\"async\" alt=\"630x274-WAPP\" title=\"630x274-WAPP\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/07\/630x274-WAPP.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" \/><\/picture><\/a><\/div><div class=\"post-meta-header\"><div class=\"post-meta-items-wrapper\"><div class=\"post-meta-items\"><div class=\"post-meta-item post-meta-item-date\"><a href=\"https:\/\/iteraprocess.com\/es_la\/2025\/07\/30\/\">30 July, 2025<\/a><\/div><\/div><\/div><\/div><h3 class=\"post-title\"><a href=\"https:\/\/iteraprocess.com\/es_la\/2025\/07\/30\/como-beneficia-el-well-architected-framework-de-aws-a-tu-organizacion-y-sus-objetivos-de-negocio\/\">\u00bfC\u00f3mo beneficia el Well-Architected Framework de AWS a tu organizaci\u00f3n y sus objetivos de negocio?<\/a><\/h3><div class=\"post-content\">Descubre c\u00f3mo el Well-Architected Framework de AWS ayuda a tu empresa a mejorar seguridad, costos, <\/div>    <\/div>\n<\/div>\n<div class=\"standard-blog-item-wrapper post post-27578 type-post status-publish format-standard has-post-thumbnail hentry category-analisis-de-datos-y-business-intelligence-es_la category-aws-es_la category-aws-es_la-2 category-ciberseguridad-es_la category-cloud-es_la category-cloud-computing-es_la category-logistica-es_la category-novedades-es_la tag-aws-es_la tag-aws-mexico-es_la tag-aws-mexico-beneficios-es_la tag-aws-mexico-incentivos-es_la\">\n    <div class=\"blog-item\">\n        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2025<\/a><\/div><\/div><\/div><\/div><h3 class=\"post-title\"><a href=\"https:\/\/iteraprocess.com\/es_la\/2025\/07\/14\/migrar-vmware-a-aws-4-beneficios-estrategicos-para-tu-infraestructura\/\">Migrar VMware a AWS: 4 beneficios estrat\u00e9gicos para tu infraestructura<\/a><\/h3><div class=\"post-content\">Migrar VMware a AWS es m\u00e1s f\u00e1cil de lo que crees. Descubre los beneficios clave para tu operaci\u00f3n<\/div>    <\/div>\n<\/div>            <\/div>\n\n            <div class=\"content-pagination\"><nav class=\"navigation pagination\" role=\"navigation\"><h2 class=\"screen-reader-text\">Pagination<\/h2><div class=\"nav-links\"><span aria-current=\"page\" class=\"page-numbers current\"><span class=\"button-inner\"><\/span>1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/iteraprocess.com\/es_la\/wp-json\/wp\/v2\/posts\/24526\/?e877df9-paged=2\"><span class=\"button-inner\"><\/span>2<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/iteraprocess.com\/es_la\/wp-json\/wp\/v2\/posts\/24526\/?e877df9-paged=3\"><span class=\"button-inner\"><\/span>3<\/a>\n<span class=\"page-numbers dots\">&hellip;<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/iteraprocess.com\/es_la\/wp-json\/wp\/v2\/posts\/24526\/?e877df9-paged=13\"><span class=\"button-inner\"><\/span>13<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/iteraprocess.com\/es_la\/wp-json\/wp\/v2\/posts\/24526\/?e877df9-paged=14\"><span class=\"button-inner\"><\/span>14<\/a>\n<a class=\"next page-numbers\" href=\"https:\/\/iteraprocess.com\/es_la\/wp-json\/wp\/v2\/posts\/24526\/?e877df9-paged=2\">Next<span class=\"button-inner\"><\/span><span class=\"icon-button-arrow left\"><\/span><span class=\"icon-button-arrow right\"><\/span><\/a><\/div><\/nav><\/div>        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e831dbd e-con-full contenedor_etiquetas e-flex e-con e-child\" data-id=\"e831dbd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0d888 underline_gradient_azul elementor-widget elementor-widget-text-editor\" data-id=\"2e0d888\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 24px; color: #00607b;\">Temas<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a884d8d elementor-widget elementor-widget-shortcode\" data-id=\"a884d8d\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"tagcloud\"><a href=\"https:\/\/iteraprocess.com\/tag\/aws-es_la\" class=\"tag-cloud-link tag-link-223\" style=\"font-size: 9.6912751677852pt;\" aria-label=\"AWS\"> AWS <\/a><a href=\"https:\/\/iteraprocess.com\/tag\/aws-mexico-es_la\" class=\"tag-cloud-link tag-link-500\" style=\"font-size: 9.6912751677852pt;\" aria-label=\"AWS MEXICO\"> AWS MEXICO <\/a><a href=\"https:\/\/iteraprocess.com\/tag\/aws-mexico-incentivos-es_la\" class=\"tag-cloud-link tag-link-501\" style=\"font-size: 9.6912751677852pt;\" aria-label=\"AWS M\u00e9xico incentivos\"> AWS M\u00e9xico incentivos <\/a><a href=\"https:\/\/iteraprocess.com\/tag\/aws-mexico-beneficios-es_la\" class=\"tag-cloud-link tag-link-502\" style=\"font-size: 9.6912751677852pt;\" aria-label=\"AWS M\u00e9xico beneficios\"> AWS M\u00e9xico beneficios <\/a><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdb365c e-con-full e-flex e-con e-parent\" data-id=\"cdb365c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1b4dbea e-flex e-con-boxed e-con e-child\" data-id=\"1b4dbea\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/youtu.be\\\/RlKo-Nj2r0s&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-video-embed\"><\/div>\n\t\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-1766711 elementor-widget elementor-widget-text-editor\" data-id=\"1766711\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 32px; color: #00334e; text-shadow: 0px 4px 4px rgba(255,255,255,0.4);\"><strong>\u00bfListo para tomar el control total <span style=\"color: #00607b; font-size: 36px;\"><strong>de tu inversi\u00f3n en la nube?<\/strong><\/span><\/strong><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be72916 neuros-button-border-style-gradient neuros-button-bakground-style-solid elementor-widget elementor-widget-neuros_button\" data-id=\"be72916\" data-element_type=\"widget\" data-widget_type=\"neuros_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"button-widget\">\n            <div class=\"button-container\">\n                                <a class=\"neuros-button\" href=\"#modal_contactanos\" href=\"#modal_contactanos\">Cont\u00e1ctanos                        <span class=\"icon-button-arrow left\"><\/span><span class=\"icon-button-arrow right\"><\/span>                    \n                    <span class=\"button-inner\"><\/span>\n                <\/a>\n                            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-398a223 e-con-full e-flex e-con e-child\" data-id=\"398a223\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc7589 elementor-widget elementor-widget-template\" data-id=\"ecc7589\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"27665\" class=\"elementor elementor-27665 elementor-21454\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7abf18c9 e-flex e-con-boxed e-con e-parent\" data-id=\"7abf18c9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-129170f elementor-widget elementor-widget-shortcode\" data-id=\"129170f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>\n    .items_50_25_25 {\n    display: flex;\n}\n\n.items_50_25_25 .content_elem {\n    width: 50%;\n    padding: 20px;\n}\n\n.items_50_25_25 .content_elem.two .elementor-element .neuros-button:hover {\n    padding: 0px 40px 0px 20px !important;\n    color: #00334E !important;\n    background-color: #FFFFFF !important;\n}\n\n.items_50_25_25 .content_elem.two {\n    display: flex;\n    justify-content: space-between;\n    gap: 10px;\n    flex-wrap: wrap;\n    align-items: flex-end;\n}\n\n.items_50_25_25 .content_elem.two .post {\n    width: calc(50% - 10px);\n}\n\n.items_50_25_25 .blog-item .post-media-wrapper picture img {\n    width: 100%;\n    height: auto;\n}\n\n.items_50_25_25 .content_elem.one .blog-item .post-media-wrapper picture img {\n    height: 300px;\n}\n\n.items_50_25_25 .blog-item .post-meta-items-wrapper:after {\n    box-shadow: 0 20px 0 0 #f0f0f0;\n}\n\n.items_50_25_25 .content_elem .post-content {\n    color: #00334e;\n    margin: 0 20px;\n    line-height: normal;\n    max-height: 80px;\n    margin: 0 20px !important;\n    overflow: hidden;\n}\n\n.items_50_25_25 .content_elem.two .post-content {\n    font-size: 80%;\n    height: 60px;\n}\n\n.items_50_25_25 .post-meta-items-wrapper:after {\n    right: 4px;\n}\n\n.items_50_25_25 .content_elem.one .post-meta-items-wrapper {\n    width: 50%;\n}\n\n.items_50_25_25 .content_elem.two .post-meta-items-wrapper {\n    width: 70%;\n}\n\n.items_50_25_25 .content_elem.two .post-meta-header {\n    margin-bottom: 5px !important;\n}\n.items_50_25_25 .show_mob{\n    display: none;\n}\n.items_50_25_25 .show_web{\n    display: block;\n}\n@media (max-width: 767px) {\n    .items_50_25_25 {\n        display: flex;\n        flex-direction: column;\n    }\n    .items_50_25_25 .content_elem{\n        width: 100%;\n        padding: 0px;\n    }\n    .items_50_25_25 .show_web{\n        display: none;\n    }\n    .items_50_25_25 .show_mob{\n        display: block;\n    }\n    .items_50_25_25 .content_elem.one .blog-item .post-media-wrapper picture img {\n        height: 220px;\n    }\n    .items_50_25_25 .content_elem.two .post {\n        width: calc(50% - 5px);\n    }\n    .items_50_25_25 .content_elem .post-content {\n        margin: 0 10px !important;\n    }\n}\n<\/style>\n\n\n<div class=\"items_50_25_25\">\n    <div class=\"show_mob\" style=\"width: 100%; margin-bottom: 20px;\">\n                        <h4 class=\"elementor-heading-title elementor-size-default\" style=\"color: #00334E;margin-bottom: 10px;\">Casos de <span style=\"color: #00607B;\"><b>\u00e9xito<\/b><\/span><\/h4>\n                        <div class=\"elementor-element neuros-button-border-style-gradient neuros-button-bakground-style-solid elementor-widget elementor-widget-neuros_button\" data-element_type=\"widget\" data-widget_type=\"neuros_button.default\">\n                            <div class=\"elementor-widget-container\">    \n                                <div class=\"button-widget\">\n                                    <div class=\"button-container\">\n                                        <a class=\"neuros-button\" href=\"https:\/\/iteraprocess.com\/es_la\/casos-de-exito\/\" target=\"_blank\" style=\"font-family: &quot;Poppins&quot;, Sans-serif; font-size: 20px; --button-border-width: 3px; color: #FFFFFF; background-color: #00334E; padding: 0px 20px 0px 40px;\">\n                                            Casos de \u00e9xito \n                                            <span class=\"icon-button-arrow left\"><\/span>\n                                            <span class=\"icon-button-arrow right\"><\/span>\n                                            <span class=\"button-inner\"><\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"content_elem one\"><div class=\"standard-blog-item-wrapper post post-29395 type-page status-publish format-standard has-post-thumbnail hentry category-cde-aws category-casos-de-exito category-logistica tag-aws-es_la tag-cloud-es_la\">\n                        <div class=\"blog-item\" style=\"padding: 25px 0 15px; background-color: #f0f0f0;\">\n                            <div class=\"post-media-wrapper\" style=\"margin: -30px 0 0;\">\n                                <a href=\"https:\/\/iteraprocess.com\/es_la\/intelcia\/\">\n                                    <picture> <img decoding=\"async\" width=\"410\" height=\"279\" src=\"https:\/\/iteraprocess.com\/wp-content\/uploads\/2025\/10\/01.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" \/> <\/picture>\n                                <\/a>\n                            <\/div>\n                            <div class=\"post-meta-header\" style=\"margin-bottom: 10px; margin-top: -25px;\">\n                                <div class=\"post-meta-items-wrapper\">\n                                    <div class=\"post-meta-items\" style=\"background-color: #F0f0f0;\">\n                                        <div class=\"post-categories\" style=\"height: 20px\"> <\/div>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"post-content\"> Descubre c\u00f3mo Intelcia moderniz\u00f3 sus entornos de trabajo con Amazon WorkSpaces junto a Itera, logrando agilidad, seguridad y optimizaci\u00f3n operativa. <\/div>\n                        <\/div>\n                    <\/div><\/div><\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Las esperas interminables y una deficiente comunicaci\u00f3n son asuntos del pasado. 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