Find out how we helped Aeromexico strengthen the level of service it provides to its customers. Our specialists designed and implemented the comprehensive solution that allows them to maintain their quality of care.
The challenge:
Aeromexico Rewards subcontracted the booking engine to a third party, which was overwhelmed by the considerable increase in demand from its partners. As a result, they were unable to provide the level of care and service that users deserve.
On the other hand, the adoption of agile development models as the standard of operation in order to offer more and better functions to partners, required the ability to make constant changes to the system.
Finally, due to the nature of the business, the different data analysis, CRM and commercial areas teams needed to have real-time access to traveler behavior data to be able to analyze it and thus facilitate decision-making.
What did we do?:
Our specialists were in charge of designing the new architecture, making it quick and easy to implement. The first half of the year was a period of transition and by the middle of the same year everything was on the new platform.
This is how Aeromexico Rewards’ current technological infrastructure is capable of meeting constant flows of requests from members, regardless of volume and to achieve a journey that is as fluid and uniform as possible, respectively.
In addition, the infrastructure uses components that allow it to always comply with and be aligned with the quality standards available in the industry, as well as to guarantee efficient and easy access to data for quick and correct decision-making based on objective metrics. It also has a single, centralized console where the security operation team can review and follow up on the alerts and findings made.
Their new technology infrastructure on AWS significantly boosted their quality of service, allowing them to handle constant flows of partner requests regardless of volume and considering all security parameters. This solution makes it possible to deliver content securely, quickly and with high availability.
The results:
See you in the Cloud!
Just like Aeromexico, you can strengthen your customer services. By choosing AWS solutions with our cloud-centric approach, the global business and technology benefits fueled the quality and agility with which each customer is served.
Aeromexico Rewards is the leading loyalty program that allows its 6.7 million members to exchange the points they have accumulated for different benefits. Its volume of redeemed prize tickets reaches 20 thousand units per month.
Solution Components:
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