Itera provides customers, suppliers, collaborators and other interested parties with a confidential channel to report illicit conduct, fraud, corruption, bribery, money laundering, terrorist financing, financing of the proliferation of weapons of mass destruction, regulatory or system breaches, as well as situations related to information security, quality, services, artificial intelligence and the environment. Itera guarantees the confidentiality of reports and protection against any type of retaliation.
You can do it in the Make a Complaint section or by sending a direct email to our Director of Human Talent (talentohumano@iteraprocess.com), who has the function of complying with the Policy of the Integral Management System for Iterants.
How to report?
1) Choose the means by which I will raise my complaint or concern.
Online
You can send us your COMPLAINT OR CONCERN using our simple web form.
By eMail
By means of a simple email you can send your complaint or concern to talentohumano@iteraprocess.com
2) Specify as detailed as possible the place where the events occurred.
3) Provide complete data
Person(s) reporting: In case you do not want to provide your data, it can be anonymous.
Persona(s) involucradas: Es importante el nombre completo y apellidos para agilizar el proceso de investigación.
4) Detail the content clearly and precisely
Procura tener toda la información relativa a la denuncia, además del material de prueba si cuentas con ello, respondiendo a las preguntas: What? Who? When? Where? How?
5) Follow-up and conclusion
Once the report has been sent, at any time you can send an email to talentohumano@iteraprocess.com to:
Make a Report