Find out how we help E-voluciona to achieve timely follow-up of its customers. Our specialists were in charge of implementing the solution that allowed them to solve their difficulties in task management.
The challenge:
They needed tools to automate the tickets they receive from their customers, which allow them to avoid manual reporting while measuring service times. In the same way, they needed to have the ability to manage the tasks of their work teams with greater agility.
Their main problems were related to inefficiencies, queue management, quality of service, visibility into the current state and customer experience.
What did we do?:
Our specialists implemented Jira Service Desk because of its functionality, cost, partner network, usability, add-ons, and as a service. With Jira Service Desk, problems were solved by creating a single portal in which tickets are processed, which allowed E-voluciona and its customers to obtain solutions in the shortest possible time.
With the implementation of the server version, the installation of add-ons available only for server was solved. And to reduce maintenance costs, no custom development was necessary.
The results:
Improve the customer experience thanks to automated reporting that allows accurate visibility, boosting service quality.
Gain the ability to track the service and traceability of each of your customers in detail, prioritizing on-demand tasks.
Reduce maintenance costs and achieve a higher level of functionality, performance, and stability.
JIRA Service Desk meets the minimums expected by E-voluciona in terms of functionality, performance, stability and usability.
See you in the Cloud!
Just as E-volution, your company can be more powerful in raising the bar on customer service. By choosing cloud solutions with our cloud-centric approach, the economic and technological benefits are reflected in the services that drive business growth.
E-voluciona is a digital marketing agency, with 25 years of experience developing projects on the Internet for the main companies in Spain.
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