Privacy Notice

IT ERA, S.A. DE C.V. with address to hear and receive notifications at José Luis Lagrange No. 103, Piso 3-A1, Col. Los Morales Polanco C.P. 11510, in compliance with the provisions of the Federal Law on Protection of Personal Data in Possession of Private Parties and its Regulations, in order to guarantee privacy and the legitimate and informed treatment of your Personal Data, makes available to you the following Privacy Notice:

1. Consent of the Owner

For the purposes of the provisions of the Federal Law on the Protection of Personal Data in Possession of Private Parties (the LFPDP) and other applicable legislation, the Owner declares (i) that this Notice has been made known to him by the Responsible Party, (ii) has read, understood and agreed to the terms set forth in this Notice, for which he grants his consent with respect to the processing of his personal data, acts will be carried out that constitute the express consent of the Owner and (iii) that he grants his consent for IT ERA or its Processors to carry out transfers and/or remittances of personal data in terms of the section called “Transfers” of this Notice.

2. Purposes

The Processing of Personal Data has the primary purpose of:

  • Provide the required services and products
  • To inform about new products or services that are related to what has been contracted or acquired by the Client
  • Comply with the obligations contracted with our clients
  • To inform about changes to our products or services, evaluate the quality of service, and advertising in general, offered by or related to IT ERA.

3. Personal data collected

The term “Personal Data” in this Notice refers to all personal information that can be used to identify you, which will be the following:

  • Full name
  • Age
  • Date of birth
  • Domicile
  • Nationality
  • Email
  • Home, office or work phone, cell phone
  • Company where he works

IT ERA informs you that, in the event of collecting financial and patrimonial data, such as Credit Card Data, they do not require express consent to be used. The foregoing, in accordance with Articles 8, 10 and 37 of the Law.

4. Transfers

IT ERA may transfer your Personal Data to third parties commercially or contractually related to IT ERA, as long as it is necessary to comply with the purposes described in this privacy notice. IT ERA may also transfer your Personal Data in the specific cases provided for by law.

Therefore, IT ERA may transfer your Personal Data to the following entities:

  • IT ERA’s national and international affiliated companies and subsidiaries.
  • Third-party service providers for compliance with the legal obligations acquired by IT ERA.
  • Commercial partners with whom IT ERA carries out agreements or contracts focused on the development of new products and/or services.
  • Third parties requesting employment references from former IT ERA employees.
  • Third parties arising from a corporate restructuring, including merger, consolidation, sale, liquidation or transfer of assets.
  • Other transfers provided for in the aforementioned Law and its Regulations.

Third parties and entities receiving Personal Data assume the same obligations and/or responsibilities as IT ERA, in accordance with what is described in this Privacy Notice. IT ERA will ensure that such third parties maintain adequate administrative, technical and physical security measures to safeguard your Personal Data, as well as that said third parties use your Personal Data solely and exclusively for the purposes for which they were contracted and in accordance with this Privacy Notice and the Law.

5. ARCO Rights

IT ERA informs the Owner of the Personal Data that he/she may exercise at any time the Rights of Access, Rectification, Cancellation and/or Opposition (ARCO) to the processing of his/her Personal Data, as well as revoke his/her consent, through the submission of a written request at the address of IT ERA, or through the email: privacidad@iteraprocess.com

To facilitate access to ARCO rights, they are described below:

  • Access: you may request to be informed what type of Personal Data is being processed by IT ERA.
  • Rectification: You may request that incorrect or incomplete Personal Data in the possession of IT ERA be corrected or completed. You, as the Owner of your Personal Data, will have the responsibility to inform IT ERA when a change or correction needs to be made to your Personal Data.
  • Cancellation: You may request that Personal Data be cancelled, you may do so personally or through your duly accredited legal representative. There are cases in which Personal Data cannot be cancelled by law.
  • Opposition: you can oppose the use you are giving to your Personal Data, you can do it personally or through your legal representative, duly accredited.

The application to exercise your ARCO rights must contain the following information:

  • The full name of the Personal Data Subject.
  • The address and other means of communicating the response to your request;
  • Valid documents proving their identity (simple copy in printed or electronic format of their voter card, passport or Visa) or, where applicable, the legal representation of the Holder (simple copy in printed or electronic format of the simple power of attorney with the handwritten signature of the Holder, the representative and their corresponding valid official identifications – voter’s card, passport or visa);
  • A clear and precise description of the data in respect of which you seek to exercise any of the ARCO Rights, and
  • Any other element or document that facilitates the location of Personal Data.

In the case of requests for rectification of personal data, the Owner must also indicate the modifications to be made and provide the documentation that supports their request.

In order to comply with the obligation of access to your personal data, the identity of the Owner or the personality of the representative will be previously accredited; making the information available on site at the Responsible Party’s home. Another means may be agreed between the Owner and the Responsible Party provided that the information requested allows it.

To exercise any of the ARCO rights, as well as to request the applicable forms, the Owner may send the respective request to the e-mail address privacidad@iteraprocess.com, or in writing to the following address: José Luis Lagrange No. 103, Piso 3-A1, Colonia los Morales Polanco, Delegación Miguel Hidalgo C.P. 11510. The Owner shall describe the Personal Data to which he refers and the Right he seeks to exercise.

In the event that the information provided in your application is erroneous or insufficient, or if the corresponding accreditation documents are not attached, we may ask you, within five working days of receiving the application, to provide the elements or documents necessary to process it. The Owner will have ten working days to respond to the requirement, counted from the day after receiving it.

If no response is given within this period, the corresponding application will be deemed not to have been submitted.

IT ERA will respond to the Owner within a maximum period of twenty business days, counted from the date on which the request was received, so that, if appropriate, it may be made effective within fifteen business days following the response is communicated. In all cases, the response will be given by the same means by which you have submitted your application or, where appropriate, by any other means agreed with the Owner. The aforementioned deadlines may be extended in terms of the LFPDP.

6. Limitation of Use and Disclosure of Information

The Controller and/or its Processors will keep the Owner’s personal data for as long as necessary to process their requests for information, products and/or services, as well as to maintain accounting, financial and audit records in terms of the LFPDP and current commercial, tax and administrative legislation.

The personal data collected will be protected by adequate administrative, technical and physical security measures against damage, loss, alteration, destruction or unauthorized use, access or treatment, in accordance with the provisions of the LFPDP and other applicable legislation. Notwithstanding the above, IT ERA does not guarantee that unauthorized third parties will not be able to access the physical or logical systems of the Data Controllers or the Data Controller or the electronic documents and files stored in their systems. Consequently, IT ERA will not be liable under any circumstances for any damages that may arise from such unauthorised access.

You may also limit the use or disclosure of your Personal Data in accordance with the following:

  • Register in the Public Registry to avoid Advertising by the Federal Consumer Protection Agency. For more information regarding this option, you can contact PROFECO directly by entering the following link: http://rpc.profeco.gob.mx or by calling from Mexico, Guadalajara and Monterrey at 96 28 00 00 and from the rest of the Mexican Republic at 01 800 962 8000.
  • You can also register at the following link, in the section: “consumers – register your phone number” by entering the requested data.
  • Request IT ERA to register you on the “Exclusion List”, in order not to receive information about our products and services.

7. Modifications to the Privacy Notice

IT ERA reserves the right to modify this Privacy Notice as it deems appropriate. Therefore, it is important that you periodically review whether the updated version of the Privacy Notice has been uploaded to the page and verify if it has any relevant changes, which will be available to you on the www.iteraprocess.com website.

Therefore, IT ERA is not responsible for any modifications that you are unaware of due to the non-periodic review of the same.

IT ERA acknowledges that the site may www.iteraprocess.com fault, so if any occur on this site, you should send an email to the following address: privacidad@iteraprocess.com

8. Complaints

If the Owner considers that his/her Right to Personal Data Protection has been subject to improper treatment or contrary to the provisions of the Federal Law on the Protection of Personal Data in Possession of Private Parties and its Regulations, he/she may file a complaint or complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI). For more information:

  • Contact the toll-free telephone service Tel INAI 01 800 835 43 24. The hours of operation are from 09:00 a.m. to 6:00 p.m., Monday to Thursday and Friday from 09:00 a.m. to 3:00 p.m. in the center of the country;
  • You can also go to the address located at Insurgentes Sur No. 3211 Col. Insurgentes Cuicuilco, Delegación Coyoacán, C.P. 04530; or
  • Visit the following link: https://home.inai.org.mx/

This notice was last updated July 2018.