E-voluciona : Agile and precise traceability that boosts productivity
E-voluciona is a digital marketing agency, with 25 years of experience developing Internet projects for the main companies in Spain.
Tecnología
Discover how we help E-voluciona achieve timely follow-up of its clients. Our specialists were in charge of implementing the solution that allowed them to solve their difficulties in task management.
The project
E-voluciona needed tools with which it could automate the tickets it received from its customers. Previously, reports were generated manually with Excel.
Challenges
E-voluciona needed to be able to measure attention times. It was also necessary to install Add-ons available only for server.
E-voluciona presented the following difficulties
Traceability of procedures
Team task management
Sizing
Time measurement and SLA
Generating reports
His main problems were related to:
Inefficiencies
Management of work queues
Quality of service
Current state visibility
Customer experience
The Solution
Itera suggested using Jira Service Desk for its functionality, cost, partner network, usability, add-ons, and as a service.
With Jira Service Desk, problems were solved by creating a single portal in which tickets are processed, which allowed e-voluciona and its clients to obtain solutions in the shortest possible time.
With the implementation of the Server version, a solution was given to the installation of Add-ons available only for server.
To reduce maintenance costs, no custom development was necessary.
See you in the cloud!
Just like E-voluciona, your company can have greater collaborative power in its teams to increase the level of customer service. By choosing cloud solutions with our cloud-centric approach, the economic and technological benefits are reflected in the quality of services that drive business growth.
Contact Us
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