Optimal Performance withAtlassian Jira Service Desk

End-to-end collaboration is what sets a service desk that truly works. Atlassian provides tools to design and optimize solutions in a scalable and fast way. With the implementation and support of Itera, this platform reaches its highest potential. Precisely because collaborative coordination is what makes the difference in a Service Desk whose main focus is to provide value.

Atlassian offers a technological platform that facilitates coordination, collaboration, visibility and agility in work teams, capable of solving assigned tasks faster and more efficiently.

It represents a technological platform that makes it easier for teams to organize and work with agile approaches in the development of new products and services. In addition to improving demand forecasting and thus guaranteeing the necessary capacity.

TOTAL REACH

Its scalable features, as well as visibility of activities and performance, ensure greater control through a technological design that is always at the forefront.

In this line, Itera has an initial operation model configured and adhered to the best international practices in the implementation of Atlassian Jira Service Desk. Guaranteeing a start-up and operation in the short term with a focus on quality and value delivery.

INTEGRATED SOLUTION

Atlassian’s equation is solid because of its ability to increase the number of requests resolved in the same time and at a lower cost.

By synchronizing the collaboration and needs of customers and teams, Atlassian elevates customer satisfaction. It ensures the stability and response time of services, implementing solutions that allow the digitization of care at the first level.

It ensures continuity of services in a simple way and when required. By providing the opportunity to face innovation in the face of any contingency, the business stays on track with a timely and efficient operational flow.

The sum of positive experiences that Atlassian generates becomes a permanent factor. Providing an intuitive and easy-to-manage structure through different functions, helping agents to provide a better service.

UNCOMPLICATED QUALITY

For Atlassian to have an immediate impact, at Itera we keep in mind agility, a clear understanding of the guarantee and the commitment to deliver services. Through an integrated operation of agile models and the best practices in their implementation, we ensure the continuity of your business in a simple way, in short times and at a lower cost.