Make a report

Itera always encourages and facilitates its customers, suppliers and collaborators to expose any type of concern, concern or complaint with the aim of identifying and containing situations that may lead to illicit conduct, a crime, or an act of corruption or bribery, without taking any type of retaliation or discrimination.

You can do it in the Make a Complaint section or by sending a direct email to our Director of Human Talent, who has the function of complying with the Policy of the Integral Management System for Iterants:

talentohumano@iteraprocess.com

How to report?

1) Choose the means by which I will raise my complaint or concern.

Online

You can send us your COMPLAINT OR CONCERN using our simple web form.

By eMail

By means of a simple email you can send your complaint or concern to talentohumano@iteraprocess.com

2) Specify as detailed as possible the place where the events occurred.

• Business Unit
  • Cloud Services
  • IT Service Governance
  • Agility and Digital Transformation
  • IT Training
  • Other
• Area
• Country

3) Provide complete data

Person(s) reporting: In case you do not want to provide your data, it can be anonymous.

Person(s) involved: The full name and surname of the person(s) is important to speed up the investigation process.

4) Detail the content clearly and precisely

Try to have all the information related to the complaint, as well as the evidence if you have it by answering the questions: What? Who? When? Where? How?

5) Follow-up and conclusion

Once the report has been sent, at any time you can send an email to talentohumano@iteraprocess.com to:

• Know the status of the research.
• Provide additional information.
• Attach test item files.
• Receive a message to request their support with additional information for the attention to the complaint.