Blog - Itera Process

05 April, 2021

How can you improve the customer experience through a Smart Contact Center?

Endless waits and poor communication are things of the past. The satisfactory customer experience is obtained as new technologies are incorporated that do not only require traditional human intervention, interacting efficiently to reach the solution without delays through various means of access and communication.

News Data Analysis and Business Intelligence

19 February, 2021

Budget for cybersecurity in companies increases, despite cuts due to COVID-19

Cybersecurity continues to be a priority investment for companies. In Latin America, the share of IT security in the overall IT budget grew from 22% in 2019 to 30% in 2020 in SMBs and from 27% to 34% in larger companies. Likewise, 59% of organizations expect to increase their cybersecurity budget in the next three years.

News Cybersecurity

12 January, 2021

Cyber Security: Whose responsibility is it?

These are issues related to security and shared compliance between AWS and the customer. This shared model can ease the operational burden on the customer, as AWS operates, manages, and controls the components of the host operating system and virtualization layer right down to the physical security of the premises in which the services operate.

News Cybersecurity

30 November, 2020

Worried about SaaS misconfigurations? Check these 5 settings

Businesses rely on SaaS applications for countless features, such as collaboration, marketing, file sharing, and more. But, problematically, they often lack the resources to configure those applications to prevent cyberattacks, data exfiltration, and other risks.

News Cybersecurity

03 November, 2020

Security Breach due to lack of skills

The gap due to lack of skills and talent in cybersecurity continues to grow. A study by ESG and the Information Systems Security Association (ISSA) highlights that 70% of companies are affected by this lack of resources.

News Cybersecurity

03 November, 2020

Performance Testing and Vulnerability Analysis: Keys to Security and Cost-Effectiveness

In this digital era accompanied by contingency scenarios, we know of several cases in which the privacy and confidentiality of organizations have been violated by cyber means. Which has obviously caused damage to his image, as well as time and money. Hence, it is essential to have quality assurance measures in the services that provide profitability to the business guaranteeing its continuity.

News Cybersecurity