Corficolombiana

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Corficolombiana

Publication Date:

25 May, 2026

Corficolombiana and Atlassian: Digital transformation with an integrated technological ecosystem

Discover how Corficolombiana modernized its technology operation through a SaaS ecosystem that unified the management of services, demand, projects, development, and support, strengthening collaboration between teams, end-to-end traceability, and data-driven decision-making.

THE CHALLENGE

Corficolombiana faced significant challenges derived from the obsolescence and security vulnerabilities of its Service Desk platform, in addition to a fragmented management of projects, demand, tests and support. The information was dispersed across multiple tools and processes, making it difficult to have visibility, traceability, collaboration between areas, and generate metrics for decision-making. Additionally, the organization needed to modernize its operation towards a secure, efficient SaaS model aligned with DevOps and ITIL practices.

WHAT DID WE DO?

We enabled a comprehensive transformation of Corficolombiana’s technology operation by implementing an Atlassian ecosystem in the cloud, combining ITSM, Agile, DevOps, and IT Governance practices to connect demand management, projects, development, testing, change, and services into a single, secure, centralized platform.

In addition, based on a consulting and diagnostic process, we identify the needs of the different areas of the organization and redesign critical processes under frameworks such as ITIL v4 and DevOps. This made it possible to standardize the operation, automate workflows, approvals, controls and management metrics, in addition to migrating the operation to a modern and secure SaaS platform, eliminating risks associated with obsolete tools and strengthening operational continuity.

In addition to the above, the solution integrated tools such as Jira Service Management, Jira Software and Confluence, complemented by advanced automation and analytics capabilities. As a result, business, development, operations, support, and quality teams began to work in the same value chain, with end-to-end traceability from the identification of a need to its implementation and support.

THE RESULTS:

68% faster change delivery, reducing lead time from 15 to 8 days and accelerating the implementation of strategic initiatives.
Increased production success rate from 82% to 98%, strengthening deployment stability and minimizing operational risks.
75% reduction in mean time to incident resolution (MTTR), going from 6 hours to 1.5 hours and improving continuity of services.
45% less time in demand management, thanks to the automation and standardization of approval and execution flows.
Platform operational availability increased from 96% to 99.9%, strengthening service continuity and user experience.
Total integration between business, development, operations, support and quality areas, eliminating information silos and promoting a collaborative culture based on DevOps.
Real-time visibility and traceability, consolidating information into a single SaaS ecosystem that facilitates data-driven decision-making.

BUSINESS IMPACT

Increased speed of delivery, significantly reducing implementation times for strategic initiatives.
Improved decision-making, thanks to real-time indicators and a consolidated view of the operation.
Reduction of operational and technological risk, through controlled, automated processes aligned with best practices.
Increase in the quality of services and developments, strengthening test, change and deployment controls.
Increased productivity and collaboration, eliminating information silos between areas and promoting a DevOps culture.
Scalability and technological sustainability, enabling a platform prepared to support the growth and digital transformation of the organization.
Improved user experience, with faster responses, greater availability of services, and more efficient operation.

Thanks to Atlassian’s technology, Corficolombiana achieved a profound digital transformation, with a scalable, secure ecosystem aligned with international standards.

Do you want to experience a similar case for your business? Join the innovation with your feet in the cloud.

See you in the Cloud!

Corficolombiana is a leading financial institution in Colombia, part of Grupo Aval, one of the most important economic conglomerates in the country. Founded in 1961, the company offers specialized solutions in investment and commercial banking, actively participating in infrastructure projects, debt issuance and financial services such as leasing, factoring and investment advisory.

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