HOUND EXPRESS

Hound Express is a Mexican logistics company specializing in fulfillment services for e-commerce. With cross-border operations between the United States and Mexico, its mission is to simplify logistics processes through technology, ensuring efficiency, traceability, and regulatory compliance.

THE CHALLENGE
Hound Express faced a critical challenge: automating the tax classification of products for its import and export operations. This process was done manually, with high operating costs and a considerable margin of error. Among the main challenges were:

• Manual processing of 800 to 1000 files per week, with ambiguous descriptions.
• A team of 10 to 12 people dedicated to this task, with a high operating cost.
• Processing times of up to 1 hour per file.
• Error rate of up to 10%, leading to legal risks, customs delays, and lack of scalability.

WHAT WE DID
At Itera we lead the implementation of an intelligent and scalable solution based on generative AI. A completely serverless using key AWS services:

• Amazon Bedrock with Claude 3.5 Sonnet v2: Generative inference engine to accurately analyze descriptions and classify products.
• AWS Lambda + Step Functions: Asynchronous batch flow orchestration.
• Amazon S3: Secure storage of processed files.
• Amazon DynamoDB: Monitoring the health of each processed file.

The solution automatically delivers each product’s tax classification, its status (taxed/exempt) and an auditable explanation per line, ensuring full traceability for regulatory purposes.